Frequently Asked Questions

What areas do we cover?

We are based in Glasgow, Scotland but we are happy to travel at an additional cost!You should be able to select your post code while booking, if you can't see your delivery postcode, please email us on info@eventninja.co.uk and we can assist you further.

Do I need generators for my party/event?

You will only need generators if your party is outdoors and you have no safe access to a power source within 50m. Please see here for more information and prices of genearor power. More details on generators and power supply can be found here: Generator & Supervision Hire

Do I need staff from Splash Inflatables to supervise the activities for my event?

Some of our inflatables come supervised by ourselves due to insurance requirements, however we can leave some inflatables for yourselves to supervise if you have responsible adults to do so. Instructions will be given as to the safe operation of the inflatables. We charge £30/hour per staff member for our supervision. You can see more information on supervision Generator & Supervision Hire

How do I give feedback or make a complaint?

We love to hear what you have to say and appreciate all feedback from our customers! So if you want to tell us if we have impressed you or if there if you would like to suggest anything to us, then please click here to see our feedback procedure!

Cancellation Policy

Please Click here for details on our cancellation policy

Full Terms & Conditions: full-terms-and-conditions-june-2022.pdf

Risk Assessments & Safety Documentation

Please see the "Additional information" tab on each product or package you should be able to find the reisk assessment for the item/s.

You also can see our risk assessments on Google Drive by clicking here: https://drive.google.com/drive/folders/1XLWmLleMYouU7VVpoRH3hEbaBBhrdBkQ?usp=sharing

If you need anything else which is not listed in above links, please contact us on 0141 370 1986 and we will do our best to assist you!